Shipping policy

Sattvaindia.org (hereinafter Sattva) ships products across India.

Order Processing & Shipping

  • Orders are typically processed, packed, and shipped within 12–15 business days. This excludes time taken by courier agency to deliver.

  • Free shipping is available for orders above ₹2,500. Delivery is within India only.

  • Orders are shipped through reliable courier partners, and their details are shared with you for tracking your delivery date and time. Normal delivery time is 2-5 business days depending on your location.

  • Processing times may increase slightly during holidays, product launches, or promotional periods.

  • For bulk orders please contact ask.sattvaindia@gmail.com. 

International Shipping

International shipping is currently unavailable. For international orders please make inquiries at ask.sattvaindia@gmail.com 

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order weight or value

  • Shipping method

Order Tracking

Once an order is shipped, customers will receive a tracking number via website and, email or SMS.

Incorrect Address

Customers are responsible for providing accurate shipping information. Sattva is not responsible for delivery issues caused by incorrect addresses provided by customers.

Order Cancellation

Orders may be cancelled within 6 hours of being placed, or until the order is shipped, whichever is earlier. To cancel, please write to orders.sattvaindia@gmail.com immediately with your order number. For prepaid orders cancelled before dispatch, a full refund will be initiated to your original payment method within 5–7 business days.

Damaged or Tampered Package at Delivery

If you receive a package that appears visibly damaged, tampered with, or unsealed at the time of delivery, you may refuse to accept it and contact us immediately at ask.sattvaindia@gmail.com with your order number and photographs. We will arrange for a replacement or resolution promptly. 

Lost or Undelivered Shipment

If your order is lost in transit or not delivered within the expected delivery window, please contact us at ask.sattvaindia@gmail.com with your order number and tracking details. We will investigate with our courier partner and, once confirmed, either reprocess your order or initiate a refund per our Refund Policy. Please allow up to 15 business days from the expected delivery date before reporting a lost shipment.

Cash on Delivery (COD)

COD Availability

Cash on Delivery (COD) is available on sattvaindia.org for eligible orders and pin codes. At checkout, you will be able to see whether COD is available for your delivery address and order value.

Order Value Limits for COD

COD is available for orders up to ₹5,000. Orders above the maximum must be paid online at checkout via UPI, credit/debit card, or net banking.

COD Handling Charge

A COD handling charge of ₹70 applies to all Cash on Delivery orders. This charge is displayed at checkout and is in addition to any applicable shipping charges.

COD Pin Code Availability

COD may not be available at all pin codes across India due to limitations of our courier partners. Please check COD availability for your delivery address at checkout before placing your order. If COD is unavailable at your pin code, you may place a prepaid order instead.

COD Order Confirmation

To ensure successful delivery, COD orders may be verified by our team via a WhatsApp message or phone call before dispatch. Please ensure your registered mobile number is reachable. Orders that cannot be verified within 24 hours of placement may be cancelled.

Payment at the Time of Delivery

At the time of delivery, payment may be made in cash or via UPI/QR scan, subject to the capability of our courier partner. Please keep the exact amount ready to ensure a smooth handover. Our courier partners are not authorised to accept partial payments.

Refusal of COD Delivery

If a Cash on Delivery order is refused by the customer at the time of delivery without a valid reason, the forward and return shipping costs will be borne by the customer and may be deducted from any future order or store credit. Sattva reserves the right to restrict COD availability for customers with a repeated history of delivery refusals or non-payment at delivery.

Cancellation of COD Orders

COD orders may be cancelled within 6 hours of being placed, or until the order is dispatched, whichever is earlier. Since no payment is made upfront for COD orders, no refund is applicable for a cancelled COD order. To cancel, please write to orders.sattvaindia@gmail.com immediately with your order number.

Refund for COD Returns

For Cash on Delivery orders where a return is approved under our Return and Refund Policy, refunds will be processed via bank transfer or UPI. Please share your order number along with bank account number and IFSC code, or your UPI ID, with us at orders.sattvaindia@gmail.com. Refunds will be initiated within 7–10 business days of receiving and inspecting the returned item.

Named Grievance Officer

Grievance Officer: In accordance with the Consumer Protection (E-Commerce) Rules 2020, we have appointed a Grievance Officer for all customer concerns: Name: Lekha Giridhar; Email: ask.sattvaindia@gmail.com We acknowledge all complaints within 48 hours and aim to resolve them within 30 days. 

Pin Code Serviceability 

Pin Code Serviceability: We ship to most locations across India. However, delivery may not be available at all pin codes. Please check serviceability at checkout before placing your order. If your pin code is not serviceable, write to us at ask.sattvaindia@gmail.com and we will try to help.

Failed Delivery Attempts (NDR)

Failed Delivery Attempts: Our courier partners will make up to 3 delivery attempts at your provided address. If delivery fails after 3 attempts, the package will be returned to us and re-shipping charges may apply. Please ensure someone is available to receive your order, or write to orders.sattvaindia@gmail.com before dispatch to update your address.

Eco-Friendly Packaging 

All Sattva products are carefully packed to ensure they reach you in perfect condition. In keeping with our commitment to sustainability, we try to use minimal and eco-friendly packaging wherever possible — a natural extension of our mission to give materials a second life.

Force Majeure — Delays Beyond Control 

Delays Beyond Our Control: While we aim to deliver all orders within the stated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including extreme weather, natural disasters, strikes, or government restrictions. We will keep you informed and work to resolve the situation as quickly as possible.