Your information is used to process and deliver your orders, communicate order updates, provide customer support, improve our website, and send promotional updates only if you have opted in.

Yes. All payments are securely processed through trusted gateways such as Razorpay. Sattva does not store your credit card or banking information at any point.

We share limited information only with trusted service providers — such as payment processors, shipping partners, and website analytics providers — solely to the extent necessary for them to perform their services. We do not sell your data.

Yes. You may request deletion of your personal data at any time by writing to ask.sattvaindia@gmail.com. We will respond within 5 working days. Please note that we retain order history, billing information, and communications for up to 7 years as required by Indian tax and financial laws.

Our website uses three types of cookies:

• Essential cookies — required for the site to function (e.g., shopping cart, secure login)
• Analytics cookies — help us understand how visitors use the site
• Marketing/preference cookies — used to show relevant content or remember preferences

You will be asked for consent when you first visit. You may change your cookie preferences at any time through your browser settings.

Our website is powered by Shopify, whose servers may be located outside India. By using the website, you consent to your data being transferred and processed internationally. We take reasonable steps to ensure your data remains protected in line with our Privacy Policy.

If you have not placed an order for a full year, you are considered an inactive customer. Every two years, inactive customers are deleted from our system after a final notice is sent to your registered email address.

In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required under applicable Indian law, including the DPDPA 2023. You will be informed of the nature of the breach, the data affected, and the steps taken to address it.

Yes. Sattva India (operated by Ramakrishna Sarada Samiti) is committed to complying with India's Digital Personal Data Protection Act, 2023 (DPDPA 2023) and DPDP Rules, 2025. You have the right to access, correct, delete, and withdraw consent for your personal data.

You may unsubscribe at any time by clicking the 'Unsubscribe' link in any promotional email, or by writing to ask.sattvaindia@gmail.com. Please allow up to 5 working days. Note that transactional emails related to your orders will continue to be sent.