Refund policy

At Sattva, our products are made using carefully sourced textiles, including upcycled fabrics, patchwork, reclaimed denim, and canvas materials. Each product is thoughtfully created with sustainability and craftsmanship in mind. 

Product Variations

Sattva products are made by artisans or handcraft using fresh carefully sourced textlies or patchwork and upcycled textiles, meaning every piece is inherently unique. While we make every effort to represent our products accurately in photographs, the exact fabric placement, patchwork pattern, textile combination, hand emboridery, and colour composition may vary slightly from the images shown on the website. These variations are a natural result of working with artisans and reclaimed or upcycled materials, and are part of the character of the product. Such variations do not qualify as defects and are not considered valid grounds for returns or refunds. Most of the processes are manual hence irregularities may occur, which are characteristic of the process and are not to be counted as defects.

Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged.

  • The wrong product was delivered.

  • The item has a defect.

Requests must be made within 24 hours of receiving the product.

To initiate a return, follow the return process within your orders, and write an email to orders.sattvaindia@gmail.com citing the following:

  • Order number

  • Photographs of the product clearly showing the issue

  • A short description of the problem

Conditions for Returns

To be considered for returns:

  • The item must be eligible for return.

  • The item must be unused and unwashed.

  • The product must be returned in its original condition.

  • All tags, packaging, and labels must remain intact.

  • Refund shipping costs of a lumpsum Rs.150 shall be deducted from your store credit.

Sattva reserves the right to refuse returns that do not meet these conditions.

Refund Process

Once the returned item is received and inspected:

  • We reserve the right to inspect products before processing returns, or refunds.

  • Refunds are typically processed within 7–10 business days.

  • All approved refunds will be provided as store credit only.

  • Store credit is valid for one year from the date of credit.

Non-Returnable Items

The following items cannot be returned:

  • Products purchased during sale or promotional events.

  • Items that show visible signs of use.

  • Products returned without prior authorisation.

  • Made-to-order products.

  • Returns not preceeded by an email as mentioned above.

Returns and Refunds Grievances

For any grievances regarding returns and refunds, please write to us at orders.sattvaindia@gmail.com and include:

  • Order number or payment confirmation ID.

  • Photographs of the product clearly showing the issue (for returns), or a screenshot of payment.

  • A short description of the problem.

Cancellation Policy

Orders may be cancelled within 6 hours of being placed or until the order is shipped, whichever is earlier.

Exchange Policy

We currently do not offer exchanges. If your return is approved, you may place a new order separately.

Refund Method

For returns approved on grounds of damaged, defective, or wrong product delivery, Sattva will process a refund to the original payment method (UPI, credit/debit card, net banking) within 7–10 business days of receiving and inspecting the returned item. Store credit may be offered as an alternative at the customer's choice, and is valid for one year from the date of issue. 

Return Request Window

Return requests for damaged, defective, or wrong products must be made within 48 hours of delivery by writing to orders.sattvaindia@gmail.com with your order number, photographs clearly showing the issue, and a short description. 

Return Shipping Cost Deduction

Where a return is accepted on grounds of a damaged, defective, or incorrectly delivered product, Sattva will bear the return shipping cost and no deduction will be made. In all other eligible return circumstances, a flat return shipping contribution of Rs.150 will be deducted from the Refund or Store credit issued.

Cancellation Timeline

Orders may be cancelled within 6 hours of being placed, or until the order is shipped, whichever is earlier. If Sattva cancels your order for any reason (e.g. stock unavailability), a full refund will be initiated to your original payment method within 5–7 business days and you will be notified promptly.

Reverse Pickup / Return Logistics Process

For approved returns, Sattva will arrange a reverse pickup from your delivery address through our courier partner. You will be contacted to schedule the pickup. Please keep the item ready in its original packaging with all tags intact. If reverse pickup is not available at your pin code, we will provide instructions for self-shipping and reimburse reasonable courier costs for approved defective/wrong product returns.

GST on Refund

For approved returns or cancellations, the GST component of the product price will be included in the refund or store credit issued. Shipping charges, where applicable, are non-refundable. But if the return is due to a defective, damaged, or incorrectly delivered product and if the customer incurs the cost of shipping the same shall be refunded.

Inspection and Quality Check Timeline  

Once we receive your returned item, our team will inspect it within 3–5 business days. You will be notified of the outcome by email. If the return is approved, refund or store credit, as applicable, will be issued within 7–10 business days from the date of receipt of the returned item.

Right to Approach Consumer Forum 

If you are not satisfied with our resolution of a return or refund grievance, you have the right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019. You may file a complaint online at https://edaakhil.nic.in. We encourage you to contact us first at orders.sattvaindia@gmail.com — we will respond within 5 working days.