Refund & Returns Policy FAQs
What is Sattva's return policy?
Returns are accepted only if the product received is damaged, the wrong item was delivered, or the product has a defect. Return requests must be raised within 48 hours of delivery. Please note that natural variations in fabric placement, patchwork patterns, or colour composition — which are characteristic of handcrafted and upcycled products — do not qualify as defects.
How do I initiate a return?
To initiate a return, please write to orders.sattvaindia@gmail.com within 48 hours of delivery with the following:
- Your order number
- Clear photographs of the product showing the issue
- A short description of the problem
You may also initiate a return through the orders section on our website.
What condition must the product be in for a return to be accepted?
The item must be unused and unwashed, in its original condition, with all tags, packaging, and labels intact. Returns that do not meet these conditions may be refused.
How will I receive my refund?
For returns approved due to a damaged, defective, or incorrect product, refunds will be processed to your original payment method (UPI, credit/debit card, or net banking) within 7–10 business days of receiving and inspecting the item. Store credit may also be offered as an alternative, valid for one year from the date of issue.
Who bears the cost of return shipping?
If your return is due to a damaged, defective, or incorrectly delivered product, Sattva will arrange and cover the cost of return shipping. For any other eligible returns, a flat return shipping contribution of ₹150 will be deducted from the refund or store credit.
Can I return a product I purchased during a sale?
No. Products purchased during sale or promotional events are not eligible for return or refund. Please review this before purchasing during special offers.
Do you offer exchanges?
We currently do not offer direct exchanges. If your return is approved, you are welcome to place a new order separately.
How long does it take to inspect a returned item?
Once we receive your returned item, our team will inspect it within 3–5 business days and notify you of the outcome by email. If approved, the refund or store credit will be issued within 7–10 business days from the date of receipt.
Why does my product look slightly different from the website image?
Sattva products are handcrafted using upcycled fabrics, reclaimed denim, patchwork, and canvas materials. Each piece is inherently unique. Minor variations in fabric placement, colour composition, or embroidery are a natural part of the process and a mark of the product's character. These are not defects and do not qualify as grounds for return.
What if I am not satisfied with the resolution of my return or refund?
You may write to us at orders.sattvaindia@gmail.com and we will respond within 5 working days. If you remain unsatisfied, you have the right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019 at https://edaakhil.nic.in.
Is GST refunded on returned products?
Yes. For approved returns or cancellations, the GST component of the product price is included in the refund or store credit. Shipping charges are non-refundable, except in cases where the return is due to a defective, damaged, or incorrectly delivered product.