Yes! Free shipping is available on all orders above ₹2,500. For orders below this amount, shipping charges are calculated at checkout based on your delivery location, order weight or value, and the shipping method selected.

Currently, Sattva ships within India only. International shipping is not available at this time. If you are based abroad and wish to enquire, you may write to us at ask.sattvaindia@gmail.com and we will do our best to assist.

Once your order is dispatched, you will receive a tracking number via the website, email, or SMS. You can use this number to track your delivery through our courier partner's portal.

Please double-check your address before placing your order. Customers are responsible for providing accurate shipping details. Sattva cannot be held responsible for delivery failures caused by an incorrect address. If you notice an error, please write to orders.sattvaindia@gmail.com as soon as possible, and we will try to help before dispatch.

Yes, you may cancel your order within 6 hours of placing it, or before it is shipped — whichever comes first. To cancel, please write to orders.sattvaindia@gmail.com with your order number. For prepaid orders cancelled before dispatch, a full refund will be initiated to your original payment method within 5–7 business days.

If your package looks visibly damaged, tampered with, or unsealed at the time of delivery, please refuse to accept it and contact us immediately at ask.sattvaindia@gmail.com with your order number and clear photographs. We will arrange for a replacement or resolution promptly.

If your order is lost or not delivered within the expected window, please write to ask.sattvaindia@gmail.com with your order number and tracking details. We will investigate with the courier and, once confirmed, either reprocess your order or issue a refund per our Refund Policy. Please allow up to 15 business days from the expected delivery date before reporting a lost shipment.

Yes, COD is available for eligible orders up to ₹5,000 at select pin codes. A COD handling charge applies, which will be shown at checkout. Availability depends on your delivery pin code and our courier partner's reach. Please check at checkout before placing a COD order.

We ship to most locations across India, but delivery may not be available at all pin codes. If your pin code is not serviceable at checkout, please write to us at ask.sattvaindia@gmail.com and we will do our best to find a solution.

Our courier partners will attempt delivery up to 3 times. If all attempts are unsuccessful, the package will be returned to us and re-shipping charges may apply. Please ensure someone is available to receive the order, or write to orders.sattvaindia@gmail.com in advance to update your address.

In keeping with our commitment to sustainability, we use minimal and eco-friendly packaging wherever possible — a reflection of our mission to give materials a second life.